Shipping Charges:

Due to the nature of our products varying sizes and delivery methods. The prices shown previously to checkout do not include shipping or in some cases sales tax/duty. At checkout, you will be shown the base cost of the product, and a member of our team will reach out to you with the full price of the product plus associated costs previous to shipping

Standard Delivery:

All standard shipments are a curbside delivery only unless otherwise specified. This means that the delivery driver will only drive the equipment to the property nearest the entrance. If you do not have a “semi-truck high” receiving dock, or own a forklift, you must request a liftgate delivery service at the time of purchase. Liftgate fees are not included in free shipping promotions.

Liftgate Delivery:

This service is available for an additional $50.00 during the order checkout process. A liftgate will lower the goods from the truck to the ground, and you will be responsible for the merchandise once it is lowered to the ground. If you have not paid for the additional service of liftgate delivery, then you will be responsible to remove the item from the truck.

Definite Delivery:

For an additional fee, our freight carriers will deliver at a specific time. Delivery Appointment:

For an additional fee, our freight carriers will call you in advance to coordinate delivery. Residential Shipping:

Deliveries made to residential or limited access areas will incur an additional shipping charge. It is the responsibility of the purchaser to identify the shipping address as residential or limited access. Should the shipping information provided to Restaurant Supply be incorrect, Restaurant Supply reserves the right to back charge the purchaser upon receipt of the delivery charges.

Notice to Residential Customers

Caledonfamilyrestaurantsupply.com’s primary customers are those in the commercial foodservice industry. We will typically ship most products to residential customers. However, before placing an order for a residential location, please consider the following information:

Commercial Refrigeration and Cooking Equipment

It is important to keep in mind that many of these items may not meet your expectations when installed in your residence. Commercial cooking and refrigeration equipment:

  • That you install in a non-commercial setting would void the equipment manufacturer’s warranty and very likely your homeowner’s insurance as well.
  • Is designed for functionality and heavy use in the commercial foodservice industry. Equipment may not meet your expectations in terms of the way it looks or how it operates.
  • Is often much louder than a comparable non-commercial piece of equipment.
  • Typically consumes much more power than equipment designed for the residential consumer.
  • Is meant for installation in a commercial location and as such is not insulated as thoroughly as residential equipment.
  • Often generates much more heat. Many pieces of commercial equipment also require a ventilation hood system and possibly a fire-suppression system per local fire and building codes. You may be in violation of these codes if you try to use the equipment in a residence or other non-commercial location.


Caledonfamilyrestaurantsupply.com reserves the right to deny shipment for residential usage. If we or the manufacturer determines that the equipment is not suitable for residential usage, you will be notified as soon as possible.

If you have any questions about the suitability of a particular piece of equipment you’re considering for non-commercial use, please contact one of our Customer Service Team Members.

International Shipping:

We do not ship outside of Canada at this time. If you have a freight forwarder, we can work with you on shipping your desired products to them. Please note that we are unable to supply a freight forwarder for you. Call to set up freight forwarder deliveries.

Processing Time:

Products marked “Ships same day if ordered by 2:00 PM EST leave our warehouse within 24 hours of order processing. Orders placed after 5:00 PM MST will ship on the next business day. Orders placed on weekends and public holidays will ship on the next business day. If the item quantity exceeds available warehouse stock, processing time may be delayed.

Receiving Instructions:

For the receipt of freight shipments, you, the customer, are responsible to follow these specific instructions before you, or the person that receives the freight shipment signs the Receipt of Delivery or the Bill of Lading from the freight carrier driver. We will not be responsible for orders that are not fully inspected per our instructions.

Standard Delivery:

Standard delivery, also known as curbside or “non-liftgate” delivery, involves the delivery driver pulling the truck to the curb of your business. You will be responsible for removing the merchandise from the truck yourself. The driver is not expected to remove the item from the truck or to bring the item inside. If you do not have a loading dock or the item is excessively heavy, we do not recommend moving the item without assistance. It is recommended that you consider beforehand whether or not you will require a liftgate service.

Shortages:

The first step should be to inspect all packages to ensure you have received the exact quantity of items that you ordered. If there are any shortages, you are responsible to note any shortages on the Bill of Lading while the freight carrier driver is physically present.

Inspection of Goods:

You are responsible to inspect all of the packages and the equipment/products inside of the packaging at the time of delivery. As the recipient, you may spend as much time as necessary to uncrate or remove packaging, to ensure the product is in acceptable condition. If you decide to wait to inspect the packaging or unpack any of the items in the shipment after the driver has left, you will be responsible for any damages that are either in plain sight on the outside of the packaging, or if there are concealed damages that are not obvious until you unpack the items. After unpacking, carefully inspect the items. Check all panels for dents and dings, paying extra attention to corners. Check any exposed pipes, tubes and coils closely for possible damage. Check to make sure all glass is intact image Policy:

If any of your order is damaged, note the damage on the delivery receipt/bill of lading while the driver is there. You must be as specific as possible when noting damage. This is crucial in distinguishing if the damage is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging.

Concealed Damage:

In the case of damage to the item and not the outside packaging, this is considered concealed damage. If the driver has already left your delivery location, the freight carrier has no evidence that the item was harmed while in their possession. If any damage is discovered, you must keep the original outer packaging as well as inner packaging. Then, request inspection immediately from the freight carrier plus make a written request to the freight carrier. This must be reported immediately.

Damaged Items:

If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/ shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges incurred by you from Caledonfamilyrestaurantsupply.com. Once you have signed the Bill of Lading that your shipment arrived in acceptable condition, the item(s) belong to you. You MUST contact our Customer Service Department.  They will instruct you on how to proceed with reporting the damages. If there is a possibility of minor repairs or “cosmetic” damages, Customer Service may be able to assist with ordering replacement parts or panels if applicable. Please have your order number available so that we can assist you as quickly as possible. 

Refused Shipments & Unauthorized Returns:

You will be responsible for full freight charges and applicable fees going both ways plus a minimum 30% re-stocking fee for shipments that are refused for any reason other than damage (not applicable to items damaged in storage) or if the shipping error was made by Caledonfamilyrestaurantsupply.com.

Redelivery/Storage Fees:

If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. (THIS COULD BE AS MUCH AS $500.00, DEPENDING ON THE CARRIER). If the carrier attempts delivery with no acknowledgment from the recipient, the goods will be reconsigned to a new address or returned to the manufacturer. Return shipping charges will be your responsibility and will need to be paid in full before redelivery is attempted. In the event you have the freight carrier store your order for any amount of time other than the standard transit time, then the freight carrier reserves the right to bill you storage fees directly. If the freight carrier bills these fees to Caledonfamilyrestaurantsupply.com, we reserve the right to bill those charges back to you. You will also be responsible for damages that may happen during storage. Should you decide to keep any order that is damaged during storage, our Damage Policy will be followed. Should you decide to refuse any order damaged during storage, our Refused Shipments Policy will be followed. 

Canceled Orders:

An order canceled before they ship may be subject to a 3% credit card fee. If an order is canceled after the item is shipped the customer will be responsible for the shipping portion and 3% credit card fee.

 

“Thank-you for shopping at Canada’s premier kitchen and restaurant supply. In order to keep our costs low and eliminate credit card fraud we only accept payment via e-transfer or online banking”.